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» » » Pick n Pay Masvingo bars disabled woman from entering shop

Agnes Gurunhe captured outside TM Pick n Pay Masvingo today

TellZim Reporter

TM Pick n Pay Masvingo today barred a woman with albinism from getting into the shop because her skin could not be sanitized at the entrance, TellZim can report.

Agnes Gurunhe (35) of Mucheke A in the city, was prevented from getting into the shop, first by security people manning the entrance and later by till supervisor William Kokela.

This was after she had requested that she be given water and soap to wash her hands, rather than to have her use chemical sanitizer which is not friendly to her skin.

“I politely asked that I be given water and soap to wash my hands because my skin seriously reacts to sanitizers but the people manning the entrance said there was no water at the shop and they then denied me entry.

“I then requested to see the manager and they brought a man whom I assumed to be the manager. The man said it’s either I get my hands sanitized or I could not enter. After some talk, they then said I could list down the grocery items I wanted to purchase so that a staff member would do it for me while I waited outside. I considered that to be unreasonable because that would mean that I give them my bank card and my secret PIN,” Gurunhe told TellZim.

After the stalemate, Gurunhe was turned away from the shop.

TellZim contacted Disability Amalgamation Community Trust (DACT) chairperson Hentry Chavhanga who said he was shocked by the incident.

“I am on my way to find out what happened. That is an outrageous act of discrimination and TM Pick n Pay must be held responsible for that,” said Chivhanga, adding that he was going to seek audience with the shop manager.

The coronavirus pandemic has seen government promulgating regulations that require business owners to sanitize their customers and check their body temperatures at the entrances.

More to follow….


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  1. TM Pick & PAY thats the culture they are so ruthless and standards have decreased...... in Harare TM Chadcome Deli works a girl tagged "Nyasha" short in stature i will pay u a million if she serves and respects u...been there gave up now last 5 years cant handle it

  2. Please I am personally concerned. We we know the outcome of the discussion ofDACT chair and the ruthless manager. That was a gross violation of not only disabled rights but universal human rights.It is pathetic that today in time such discrimination exists. The so called manager is not fit for that post if he can not make his discretion in situations which appear different from the norm.

  3. Dont expect such discrimination in this day and age...Pick n Pay please up your game...we expect professionalism from your staff especially management

  4. bayadelela , PNP must suspend those responsible immediately, Mthwakazi Republic Party once dealt with PnP in BULAWAYO for employing people of Mashonaland instead of locals ,,so did they not learn from this?

  5. This is bang out of order. They shoukd be sued.

  6. These people must be brought to book so tht this sick behavior stops like now.Who on earth doesn't know there are people who reacts to chemicals, wind,direct sunlight and some oils?Was she wrong to ask for soap and water yet its 1 of the ways promoted to combat the spread of covid 19.

  7. Abandon TM pik n Pay...hande kwaOK SPAR kana Food World

  8. Vauya zvakaipa chose vanerusarura ganda

  9. TM Pick and Pay Masvingo used to be the best supermarket under the management of Samuel Kapasuka...the current management needs to be demoted especially the branch manager and the customer care manager...We are all waiting for the judgement..If not we are going to boycott and go shopping at OK

  10. If you look at how they are changing says a lot about management, shopping at Pick n Pay used to be so great but now its oweful. This act can not go unpunished, justice must reign. Say no to discrimination.....kunyima munhu mvura chaiyo arikutoda kugeza hake haaaaa ndokuita zvakadhakwa tinobudirira sei jus wonder.

  11. Pick and Pay hamunyarewo here shuwa...... mmmm train you staff please.... nxaaaaa