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» » » Gweru introduces mobile billing app

GRF Director ,Charles Mazorodze presenting at the G-city app launch.

Tinaani Nyabereka

Residents and organisations have welcomed the launch of a new Gweru (G- City) billing application which was designed to enable effective billing processes.

The android mobile based application was designed by the Gweru Residents Forum (GRF) in 2019.

Speaking at the application's appreciation workshop in Gweru last week, Gweru Residents Forum (GRF) director Charles Mazorodze said the city council passed a resolution for the Forum to fully implement the use of the new innovation.

"The G-City innovation was designed by Gweru Residents Forum as part of efforts to help bridge the gaps within our council billing systems.

“What made us to come up with this innovation were complaints by residents on the lack of transparency on their bills as it was hard to trace records of payments.

“This application came about through an innovation challenge which we did with our partners GIZ as a call was made for residents associations and organisations to come up with a solution which could turn around the challenges affecting residents.

"Last week we got a resolution from the council allowing us to fully implement the application for the benefit of residents and Gweru community,” said Mazorodze.

He said their expectations were to see an improved transparency in the payment of bills which will in turn impact on service delivery.

Women in Communities (WICo) monitoring and evaluation officer, Clemence Mutegeri said the Gweru city app was a digital technology breakthrough for ease of payments.

"The Gweru City App is a digital technology breakthrough for ease of payments and improved complaints handling and service delivery.

"The application will contribute to increased claiming of rights including water rights, improved accountability and service delivery on the part of council workers.

"Finally, this breakthrough will contribute to the United Nations’ Sustainable Development Goal 11 of Sustainable Cities and Communities," said Mutegeri.

Ward 9 resident, Sidiniwe Muromo said the establishment of the app was a good initiative which residents welcomed.

“The new application brings convenience to payment of bills and one only needs to transact from the comfort of their homes.

“There is no longer any hustles of going to council offices and pay your bills. The app does it all and it is a very welcome development,” said Muromo.

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